Privacy Policy

1. Introduction

CollectiveAccessLane ("we," "our," or "us") is dedicated to maintaining the confidentiality of your personal data. This Privacy Policy details how your information is collected, utilized, shared, and protected when you visit our website collectiveaccesslane.sbs or engage with our yacht charter services.

By utilizing our services, you give consent to the information handling procedures outlined in this policy. This policy is in accordance with privacy regulations including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant privacy acts in Canada.

2. Information We Collect

2.1 Personal Information

We gather personal information that you willingly supply to us when you:

• Reserve a yacht charter
• Reach out to us via our website or telephone
• Sign up for our newsletter
• Complete forms on our website
• Engage in surveys or promotional events

This information might include:

• Your name, email, telephone number, and address
• Billing details (safely processed via third-party systems)
• Your yacht charter preferences and special requests
• Contacts for emergencies
• Specific dietary requirements or health-related details (if provided)

2.2 Automatically Collected Information

Automatically collected data regarding your device and browsing habits is captured when you browse our website:

• Your IP address and geographic information
• Web browser details
• Visited pages and time spent on our site
• Referral sources
• Device specifics (model, screen size, etc.)

2.3 Cookies and Tracking Technologies

Cookies and similar tracking mechanisms are employed to improve your experience on our site. These tools assist us in:

• Storing your preferences
• Evaluating website traffic and performance
• Delivering customized material
• Enhancing our services

Your browser settings or our cookie consent feature allows you to customize your cookie preferences.

3. How We Use Your Information

The information we gather is used for the following purposes:

• Service Provision: To arrange yacht charter services, finalize bookings, and manage communications regarding your charter
• Support for Customers: To address your queries and offer support
• Transactions: To process financial transactions and handle invoices
• Assuring Safety and Security: To guarantee the security of operations and avert any fraudulent activities
• Promotion: To share promotional content and updates with your agreement
• Website Enhancement: To study user behavior and enhance our web platform
• Adherence to Laws: To comply with all relevant legislation and mandates

4. Sharing and Disclosing Information

We neither sell nor rent your personal information to outside parties, nor do we exchange it. However, we might share your details under these circumstances:

4.1 Service Providers

We might distribute your information to reputable service providers who assist with: processing payments; managing website hosting; orchestrating email marketing; facilitating analytics; and providing customer support.

4.2 Legal Necessity

Your information may be disclosed if mandated by legal obligations or to comply with judicial orders, in emergency situations, or to investigate potential unlawful activities.

4.3 Business Transactions

Should a business merger, acquisition, or asset sale take place, your information could be one of the transferred assets.

5. Data Protection

Appropriate technical and organizational safeguards are implemented to protect your data against unauthorized access, changes, exposure, or destruction. Protective actions include the use of encryption, secure servers, controlled access, consistent evaluations, and staff training.

Nonetheless, no internet transmission method or electronic storage technique is completely secure. We cannot assert the absolute security of your data.

6. Retaining Data

Your personal data is retained only as long as needed for the purposes it was gathered for or as mandated by law.

• Yacht charter reservations: 7 years for tax/legal reasons
• Marketing engagement: until opt-out or removal
• Website analytics: 26 months
• Customer interaction: 3 years post-last contact

7. Your Rights and Preferences

You have rights including data access, correction, deletion (in accordance with laws), portability, opting-out of marketing, and control over cookies. To utilize these rights, please reach out using the contact details below.

8. External Services

8.1 Google Analytics

We utilize Google Analytics for analyzing site usage. You can abstain through the Google Analytics opt-out feature for your browser.

8.2 Social Platforms

Links to social media platforms, each with their individual privacy guidelines, may be available on our website.

8.3 Financial Processors

Third-party processors handling payments abide by PCI DSS requirements.

9. International Data Transfer

Information may be transferred and processed in countries different from France. We employ appropriate protection measures in compliance with applicable data privacy laws.

10. Privacy of Minors

Our services do not intentionally target children under the age of 13, nor do we knowingly collect their data. If you think that we have inadvertently obtained information from a minor, please contact us immidiately.

11. Updates to This Privacy Policy

We may modify this Privacy Policy to better represent updates in our practices or legal requirements. Updates will be communicated through posting the revised policy, emailing registered users, or displaying an announcement on our site. Continued use of our services after these changes take effect indicates your acceptance of the new terms.

12. Contact Details

For inquiries about this Privacy Policy or our data practices, please contact us:

13. Adhering to Google Ads User Consent Policy

We are in compliance with the Google Ads user consent policy. You can alter your cookie/tracking settings at any time via our cookie preferences.